Corporate Responsibility at DHL
Corporate Responsibility is a core element of our corporate strategy. Acting responsibly as a company means we treat our employees, the environment, the interests of society and the capital that has been entrusted to us in a manner that is respectful and sustainable. Only in this way can we be successful in the long term.
GoGreen in Sweden
DHL work actively with environmental issues through our environmental programme “GoGreen”. We are the first globally operating logistics company to have set quantified objectives for our carbon emissions. Until 2020, we intend to increase energy efficiency and thereby reduce carbon dioxide emissions by 30 percent compared with 2007.What are we doing and why you should choose DHL as your environmental transport provider?
We are:
- increasing load factors
- implementing alternative technologies
- using alternative fuels
- streamlining and optimizing of our processes
- ISO 14001 and continuous improvement
- Offering Green Logistics services
- and more!
Environment & Quality Policy
Environmental policy
As one of the leading global transportation and logistics service providers, DHL takes its responsibilities as a corporate citizen very seriously. We recognise environmental protection in general, and climate protection in particular, as the tasks where we should, and indeed can, make important contributions.
Our commitment is to develop an environmentally sustainable DHL Network.
This means we shall strive together to ensure:
Our commitment is to develop an environmentally sustainable DHL Network.
This means we shall strive together to ensure:
- Environmental protection is an integral part of our corporate strategy, which is aimed at long-term value creation; as well as an important part of the way we evaluate our business activities and performance.
- In close co-operation with our customers and business partners, we take measures to prevent and minimise our negative environmental impacts, and manage responsibly those that cannot be readily eliminated.
- Compliance with national and international environmental regulations, as a minimum, and best practice voluntary initiatives, such as ISO 14001 and the UN Global Compact’s Environmental Principles, wherever possible.
- Our people are trained and motivated to behave in an environmentally responsible manner throughout their everyday activities.
- The systematic measurement of our environmental performance and enhanced efficiencies in our transportation and logistics processes achieved through technological innovation, at all times aiming for continuous improvement.
- Ongoing communication and co-operation with all stakeholders, including openly reporting on performance and new developments.
Our environmental policy operates in conjunction with the Deutsche Post World Net and DHL Global environmental policies and guidelines.
Quality policy
As one of the leading global logistics service providers, DHL is also leading the way in quality. By the quality policy, top management sets standards to shape company wide thinking and performance to guide all employees.
Delighted customers
Our commitment is to continuously improve and develop excellent, value-adding, innovative sustainable logistics solutions that fulfil or exceed customer expectations. We offer our customers long experience and unique logistical expertise. By combining global strength with local presence we aim to optimize customer value.
World-Class Sales
Through a solution-based sales approach we provide our customers with the broadest and most competitive service range. We aim to develop a best in class sales culture at all levels in the organisation, and set the industry standard.
Quality processes
In order to provide resource efficient and reliable services to our customers we constantly measure, review and analyse performance to improve our processes. Best practices in each area will be harmonised in all units to achieve operational excellence.
One Company
As one company with common culture, we are living our values and acting as an integrated and harmonised organisation. It is our common responsibility to develop the whole team and to optimize across the whole company.
Competent, committed, confident people
The loyalty of our staff and our passion for customer service are vital to our future. We ensure that all positions are filled with skilled personnel and provide training to develop their competences. We encourage and empower our colleagues to take initiative and accept personal responsibility with an open attitude and a high level of integrity.
Stakeholder value
As a result of our business efforts we provide stakeholder value including growth in profitability and market shares, sustainable logistic solutions and good corporate citizenship.
Delighted customers
Our commitment is to continuously improve and develop excellent, value-adding, innovative sustainable logistics solutions that fulfil or exceed customer expectations. We offer our customers long experience and unique logistical expertise. By combining global strength with local presence we aim to optimize customer value.
World-Class Sales
Through a solution-based sales approach we provide our customers with the broadest and most competitive service range. We aim to develop a best in class sales culture at all levels in the organisation, and set the industry standard.
Quality processes
In order to provide resource efficient and reliable services to our customers we constantly measure, review and analyse performance to improve our processes. Best practices in each area will be harmonised in all units to achieve operational excellence.
One Company
As one company with common culture, we are living our values and acting as an integrated and harmonised organisation. It is our common responsibility to develop the whole team and to optimize across the whole company.
Competent, committed, confident people
The loyalty of our staff and our passion for customer service are vital to our future. We ensure that all positions are filled with skilled personnel and provide training to develop their competences. We encourage and empower our colleagues to take initiative and accept personal responsibility with an open attitude and a high level of integrity.
Stakeholder value
As a result of our business efforts we provide stakeholder value including growth in profitability and market shares, sustainable logistic solutions and good corporate citizenship.
